SERVICE

SERVICE

Overseas service structure: HC China & 5 HC overseas branches & 500+ qualified HC service stations
Overseas service team: 2000+ qualified engineers/mechanics
Overseas service coverage: 180+ countries & regions & 400+ models & 200,000+ units

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Maintenance & Repair

Global service system, with over 500 high-quality service stations and more than 2000 qualified engineers/mechanics, ensuring
Each truck provides fast, reliable, customized, and cost-effective repair and maintenance support.
The service team is always by your side, no need to worry about long service or parts waiting, no need to worry about damage or truck resale
Due to improper maintenance leading to a decrease in value, there is no need to worry about improper service fees.

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Service concept

Quick, reliable, cost-efficient

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Flexible service contract

Extended warranty, labor, etc.

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Standard service procedure

Promise, team, tools, hour counting,
charge, etc..

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Product experts for developing

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Global service from manufacturer
for core parts

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OEM Stock plan

TECHNICAL SERVICE

Time always comes the first when referring to technical support. That’s why Hangcha is building an on-line technical support system based on self-help trouble shooting system and Hangcha 7*24 experts on-line standby. Every Hangcha user and dealer are able to get professional guide in any time. Besides, on spot service is available to meet different technical needs, and technical communications are held termly with a goal of technical ability improving for both you and Hangcha.

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Self-help trouble shooting system

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24h on-line support

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Experts on spot service

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Technical communications

QUALITY SERVICE

Have you ever imagined to have your own specialists to follow up your products from the design stage? To be involved in quality control process from the raw material input? To follow up all quality improving issues with restrict 8D process? To make an extra PDI on your own level? Even help to make inspection on products from other of your suppliers in China? Join this plan, you will get all.

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Products developing

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Continues quality improving plan

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Production following

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Products developing

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Customer own PDI level

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Third party quality inspection